IT Support - CCMB-Help

Please Note that IT support for CCMB and DCM&B and the Bioinformatics Core is now being provided through the MSIS Solution Center. The IT professional staff from CCMB is now part of that team. We are currently still using CCMB-help@umich.edu to route trouble tickets for desktop support, device support and other linux and server computer issues. MSIS Solution Center will provide Desktop support to Palmer Commons. Eventually we will phase out the CCMB-Help email address.

Need IT Help?

When you send an e-mail to CCMB-help it will be logged into our help desk software and all IT staff will be forwarded a copy of your help request.

You may also find online solutions to common computer/network problems below.

E-Mail

The following link provides complete instructions from ITCS for configuring many popular e-mail programs to access the ITCS e-mail service.

ITCS E-Mail Configurations Documentation

You may also get answers to frequently asked questions about UMich E-mail here: 

ITCS Frequently Asked Questions About E-Mail 

Spam Busters from ITCS provides information about U-M's comprehensive approach to spam (junk e-mail) management, tools you can use to reduce the amount of spam in your INBOX, and spam prevention tips.

UM Spam Busters Website

Virus Protection/Safe Computing

The U-M Safe Computing site  offers Anti Virus software downloads as well as information on viruses, hoaxes, and other virus related information.

UM Safe Computing 

VPN

The network at Palmer Commons sits behind a firewall and requires a Virtual Private Network (VPN) connection in order for outside computers/users to connect to its computers and services.

We have created the following tutorials for connecting Windows users to the Palmer Commons VPN. 

Windows 7

For assistance connecting a Linux or Mac computer to the Palmer Commons VPN, please contact ccmb-help@umich.edu.

UMICH Personal & Group Web Pages

Anyone with an IFS home directory can set up a home page on http://www.umich.edu/ or http://www-personal.umich.edu/. Follow these homepage instructions to create a web page for yourself or for your school, department, class, student organization, or other group.